Privacy policy

PRIVACY POLICY
THE INFORMATION COLLECTED FROM SOUPERHOMECOOK.COM (THE "SITE") HELPS US BETTER UNDERSTAND OUR MARKET AND CONSUMER INTEREST. THIS ALLOWS US TO PROVIDE OUR CUSTOMERS AND BUSINESS ASSOCIATES WITH INFORMATION SPECIFIC TO THEIR NEEDS AND INTEREST. BY VISITING OUR SITE, YOU ACCEPT THE PRACTICES DESCRIBED IN THE PRIVACY POLICY.
 
Accountability
Souperstar is committed to protecting the privacy of visitors to the Site and is responsible for all personal data collected. All personal data collected will be used and processed fairly and lawfully while in our possession or custody.
 
Collection and Usage of Information
Souperstar will request for your email address and other particulars in order to process your registration. This is necessary for users to access the Site fully and carry out transactions.

In addition, we automatically track certain information about you based on your usage of the Site. We will use session cookies, web beacons and other technologies to gather information about your navigational patterns through the Site. You may choose to block or disable cookies at any time through your browsers; however this may prevent you from accessing certain functions of the Site.

Souperstar uses your personal information to complete transactions, respond to your queries and requests, fulfil customer services, improve our marketing and promotional efforts, analyse Site usage, improve our content and product offerings and notify you (by way of email or otherwise) of events, promotions, updates or special offers that may interest you. By using our Site and accepting this Privacy Policy, you expressly agree to receive such notifications and communications from us. If you no longer wish to receive such communications, you may follow the "unsubscribe" instructions.

Access to and Correction of Personal Data
If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data which we hold about you, you may submit your request in writing or via email to our Data Protection Officer at the contact details provided below.

Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.

We will respond to your request as soon as reasonably possible. In general, our response will be within ten (10) business days. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).
 
Withdrawing Your Consent
The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop collecting, using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request in writing or via email to our Data Protection Officer at the contact details provided below.

Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within fourteen (14) business days of receiving it.

Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our goods or services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing in the manner described in clause 8 above.

Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws.

Limiting Use, Disclosure and Retention
As a matter of policy, Souperstar will not disclose, share, transfer, sell or rent personally identifiable information to any 3rd party. Should Souperstar or any of the Group Companies merge with or be acquired by another business entity, some or all of your information will be shared in order to continue providing you with the services available at the Site.

We do not keep personal data for longer than is necessary for those purposes for which they are collected. Should we require the use of personal data for a new purpose, we will ensure that obtain approval from the user prior to using the personal data of the user for the new purpose.

We will not display or make publicly available, whether through online directories, customer lists or otherwise, the personally identifiable information collected.

Souperstar reserves the right to disclose information in order to comply with a subpoena, court order, administrative or governmental order, or any other requirement of law, or when we, in our sole discretion, believe it is necessary in order to protect our rights or the rights of others, to prevent harm to persons or property, to fight fraud and credit risk reduction.


Protection of Personal Data
To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as minimised collection of personal data, authentication and access controls (such as good password practices, need-to-basis for data disclosure, etc.), up-to-date antivirus protection, securely erase storage media in devices before disposal, and security review and testing performed regularly.
 You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.
 
Accuracy of Personal Data

We generally rely on personal data provided by you (or your authorised representative). In order to ensure that your personal data is current, complete and accurate, please update us if there are changes to your personal data by informing our Data Protection Officer in writing or via email at the contact details provided below.

 

Retention of Personal Data
We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.

 We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.

Transfers of Personal Data Outside of Singapore
We generally do not transfer your personal data to countries outside of Singapore. However, if we do so, we will obtain your consent for the transfer to be made and we will take steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under the PDPA.
Your Use of Other's Information
You agree to respect to other users' personal information that you obtain through the Site or through any Souperstar -related communication or transaction.

In addition, under no circumstances will you disclose personal information about another user to any third party without our consent and the consent of such other user after adequate disclosure. Please note that law enforcement personnel and other rights holders are given different rights with respect to information they access.
We and our users do not tolerate spam.
 
Control Your Password
You are responsible for all actions taken with your username and/or password. Therefore you should not disclose your Souperstar password to any third parties. If you choose to share your username and/or password or your information with third parties to provide you with additional services, you agree that you are responsible for all actions taken with your username and/or password and therefore you should review that third party's privacy policy.

If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately change your password and notify Souperstar.
 
Safeguards
Appropriate security safeguards are in place to protect personal data against unauthorised access, misuse, disclosure, copying, use, alteration, accidental loss or theft, destruction or damage.

Only authorised personals have access to our systems, and all employees in our organisation are aware of the importance of maintaining confidentiality of the personal data collected from users.
 
Protection of Minors
Users under the age of 18 years are not eligible to use our services or purchase any products online.
Souperstar does not solicit any personal information from children, and we request that children do not submit any personal information to us online.

If you are under the age of 18 years, you may only surf the Site only if you have obtained consent from your parents/legal guardian or if you are under the supervision of your parent or legal guardian.
 
Links
Souperstar contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. This Privacy Policy applies solely to information collected by this Site.
We are not responsible for how these other companies or organizations collect, use, disclose, or secure the information that you provide them. If you choose to access a third party site linked to our Site, you do so at your own risk and subject to any terms of service or privacy policy (if any) associated with such third party sites. We encourage you to ask questions before you disclose your personal information to any third party.
 
Data Protection Officer
You may contact our Data Protection Officer if you have any enquiries or feedback on our personal data protection policies and procedures, or if you wish to make any request, in the following manner:
Email Address  : info@souperstar.com.sg

Effect of Notice and Changes to Notice
This Notice applies in conjunction with any other notices, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal data by us.
 We may revise this Notice from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date on which this Notice was last updated. Your continued use of our services constitutes your acknowledgement and acceptance of such changes.

Effective date  :           27/09/2022
Last updated   :           27/09/2022

Privacy Policy Changes
Souperstar reserves the right to amend or change this Privacy Policy from time to time at our sole discretion. We will post the revised Privacy Policy here so that visitors of the Site will always be updated on our practices of gathering and utilising information.

Should you have any questions about our Privacy Policy, please contact us at:
Souperstar Singapore Pte Ltd
SINGAPORE PRIVATE LIMITED COMPANY 201614296W